Actant

Everett Hughes was fond of noting that “one person’s emergency is another routine” (1970).We can rarely really see the circumstances of another’s world of work – indeed this is one natural consequence of the division of labor and of arms’ length relationship. In every case, it is important to examine the relationship between people and the work that they do, including grounds for trust in how that work is represented.

Star, S. L., & Strauss, A. (1999). Layers of Silence, Arenas of Voice: The Ecology of Visible and Invisible Work. Computer Supported Cooperative Work: The Journal of Collaborative Computing, 8(1/2), 9-30.